Shipping + Refunds

Shipping policy

We ship all orders from Melbourne, Australia.

Our shipping is flat rate $10 and will also come with tracking so you can follow your parcel!

Current turnaround time is 3 business days.

Estimated delivery times:

 

Melbourne - 1-2 days 

Sydney - 2-3 days

Adelaide - 2-3 days

Brisbane- 2-3 days 

Tasmania - 5-7 days 

Perth - 6-7 days

 

Refund policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at ellie@fizzinbathbombs.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ellie@fizzinbathbombs.com

We will do everything possible to help out with any issues that may arise.